Atmosera Azure Support and Management

Every client gets a Customer Success Manager who serves as the client’s concierge for the Azure services we provide. From business reviews and enhanced visibility into our operational posture, our CSMs work hand-in-hand with you to ensure we’re delivering, communicating, and adding value as we should.

• Runbook-based IT services and incident response management: 24x7x365 support within a three-tier support model that includes auto-escalation to our highest level of engineering depending on activity, support need, or incident;
• Uptime and response SLAs + SLOs that provide clarity, assurance and transparency of support model;
• System health monitoring
• Support ticket, communication, and support metrics all managed within Atmosera’s Service Portal
• Aggregation, measurement, tracking, and reporting of all ticketed activities;
• Beyond our Gold Level Cloud Partner status with Microsoft and beyond the executive and influencer relationships we’ve built within the Microsoft organization as a Nationally Managed Microsoft Partner, Atmosera handles all the support with Microsoft and we leverage our expertise to navigate the complexities of the Microsoft organization on behalf of our clients
• Every client is assigned an Atmosera Customer Success Manager who is the single point person across the entire spectrum of client needs;
• Access to the proprietary intellectual property that Atmosera has created within Azure to facilitate deployments, monitoring, management, and usage.
• 24x7x365 environment management (varies depending on client environment and objectives) which includes or may include the following:
  • Deployments and Deployment Management
  • Configuration Management
    • OS updates, upgrades, and patching
    • Password resets
    • Resource configuration and policy management
    • Audit log management
    • Deployment operations and troubleshooting
  • Back-up
    • Managed back-ups and long-term data retention management
    • Auto-failover and restore
  • Identify Management
    • Subscription management
    • User access, identity management
    • Change management
  • Monitoring
    • Infrastructure monitoring (standard: compute, storage, networking, firewalls, DNS, load balancers, )
    • Database monitoring
    • App performance monitoring
    • Log analytics and alerting
  • Optimization
    • Capacity planning and resource optimization
    • Cost optimization
  • Security
    • Anti-virus/anti-malware
    • Security and risk assessment
    • Intrusion detection and remediation
    • SIEM / LEM/FIM
    • Web application firewall configuration and management;
  • Release-Management-as-a-Service
  • Database-Management-as-a-Service
  • CI/CD-as-a-Service
• Proactive runbook authoring and deployment;
• Network management, authorization control, troubleshooting with connectivity, configurations, with tracking/logging and reporting of changes;
• Continuous updating on security issues, threats or activities that may affect environment integrity and performance. Our InfoSec team are charged with staying on top of all threats, actions or solutions that may affect our clients