Analyzing and Improving Communication Skills

Day 1: Face-to-Face and Verbal Communication (8 hours)
Introduction to Communication Skills (1 hour)

• Importance of effective communication
• Overview of different communication types

Analyzing Face-to-Face Communication (2 hours)

• Non-verbal cues: body language, eye contact, facial expressions
• Active listening techniques
• Role-playing exercises

Improving Face-to-Face Communication (2 hours)

• Building rapport and trust
• Techniques for clear and concise communication
• Handling difficult conversations

Verbal Communication Skills (2 hours)

• Tone, pitch, and pace
• Effective questioning and feedback
• Practice sessions with peer feedback

Review and Q&A (1 hour)

• Recap of key points
• Open floor for questions and discussion

Day 2: Written and Presentation Communication (8 hours)
Analyzing Written Communication (2 hours)

• Common pitfalls in written communication
• Clarity and conciseness in writing
• Email etiquette and professional writing standards

Improving Written Communication (2 hours)

• Structuring documents and emails
• Proofreading and editing techniques
• Writing practice with peer review

Presentation Skills (2 hours)

• Structuring a presentation
• Visual aids and slide design
• Engaging the audience

Delivering Effective Presentations (2 hours)

• Overcoming public speaking anxiety
• Practice presentations with feedback
• Techniques for handling Q&A sessions

Review and Q&A (1 hour)

• Recap of key points
• Open floor for questions and discussion